Elegant Glow Designs (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, browse our products or contact us.
Our business is located at 1/5 Target Street, Melton, Victoria, Australia.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable privacy laws.
2. Information We Collect
We may collect the following types of information:
Personal information
Name
Phone number
Email address
Delivery or contact address, if provided
Information you provide when contacting us about a product or service
Enquiry information
When you enquire about a product through WhatsApp, email, telephone or a website contact form, we may collect your enquiry details, the product you are interested in and any information you voluntarily provide.
Technical information
When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited and website usage data. This may depend on the hosting, security, analytics and other technologies used on our website.
3. How We Use Your Information
We may use your information to:
Respond to product enquiries and customer questions.
Provide product prices, availability and relevant product information.
Arrange deliveries or other services when requested.
Communicate with you about your enquiry.
Operate, maintain and improve our website.
Protect our website against fraud, spam and unauthorised activity.
Comply with applicable legal obligations.
We do not operate an online payment gateway on this website. Product enquiries do not constitute a completed purchase.
4. WhatsApp Communication
Our website may provide links that allow you to contact us through WhatsApp.
When you select a WhatsApp link, you may be redirected to WhatsApp, which is operated by Meta. Your use of WhatsApp is subject to WhatsApp’s own terms and privacy policy.
Information you send through WhatsApp may be processed by WhatsApp and shared with us so that we can respond to your enquiry.
Please avoid sending sensitive personal or financial information through WhatsApp unless it is necessary and you understand the associated privacy implications.
5. Cookies and Similar Technologies
Our website or its service providers may use cookies and similar technologies to maintain website functionality, improve performance, remember preferences and understand how visitors use the website.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If analytics, advertising or other non-essential tracking technologies are used, we will provide any notices or consent options required by applicable law.
6. Disclosure of Personal Information
We do not sell your personal information.
We may disclose relevant information to service providers where reasonably necessary to operate our business, such as:
Website hosting and technical support providers.
Website security and spam-prevention services.
Communication platforms, including WhatsApp.
Delivery providers, where delivery services are requested.
Professional advisers or government authorities where legally required.
We take reasonable steps to ensure that information is handled appropriately by service providers.
7. Overseas Disclosure
Some third-party service providers may store or process information outside Australia.
Where personal information is disclosed overseas, we will take the steps required under applicable Australian privacy law, including the Privacy Act 1988 (Cth) where it applies.
8. Data Security and Retention
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records and meeting legal obligations.
No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
9. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. Some requests may be subject to legal exceptions.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content or security.
We encourage you to review the relevant privacy policies before providing personal information to third parties.
11. Children’s Privacy
Our website is intended for a general audience and is not specifically directed at children. We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
Any updated version will be published on this page with a revised “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
